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Frequently asked questions
Are ButterVine images and artwork copyrighted?
Yes, all of the images herein are copyrighted by Ann Stramer. No image in part or in whole of the content contained herein, may be used or reproduced in any manner whatsoever without the express permission of Ann Stramer.
Do you accept returns of items damaged during shipment?
If your items are damaged during shipping, please contact us within 3 days of delivery and we will discuss replacement. We will require a photograph of the damage so that we can file a claim.
Can I ship to an address other than my ETSY address?
All purchases ship to the registered ETSY address unless otherwise noted. Please let us know in advance, in the ’notes’ for your order if you would like your item shipped to an alternate address.
Do you ship framed prints?
All prints are printed on high quality acid free paper and are pre-matted in acid free mat board, with an acid free backing board for your convenience. FRAMES ARE NOT INCLUDED. ButterVine 3.5” x 3.5” prints with included mat will fit a standard 8” x 8” frame.
What are your shipping policies?
• All orders will be carefully packaged and shipped through the USPS.
• Domestic orders will receive tracking info when your order has shipped.
• All artwork ships flat.
• Prints are matted and always shipped in a protective clear plastic sleeve, and a rigid mailer with extra chipboard or cardboard for added strength.
• We do not offer international shipping.
• Depending on your location, shipping times within the United States are 3 - 5 business days. Please convo us if you have concerns about your delivery.
• We try to ship all items within 24 hours after payment is received excluding weekends and holidays, but please allow 1-3 business days. If a delay should occur, we will let you know as soon as possible.